How do you make your products?
All products are shipped by hundreds of 3rd party vendors. Each vendor manufacturers and warehouses their own products before shipping to you. A network of vendors allows us to offer a wide range of goods in numerous categories.
How long will it take to receive my order?
Most orders are shipped within 5-7 business days and delivered within 20 days from date of order (worst case). As we deal with multiple vendor partners the final arrival time depends on the product ordered, the shipping destination, and the chosen shipping method. During peak periods (December) fulfillment may exceed normal turnaround times. Customers seeking up to date order status should contact firstname.lastname@example.org.
Do you have a sizing chart?
Where available sizing charts are provided within individual product descriptions.
Where do you ship?
We ship worldwide.
How much does shipping cost?
We offer a range of shipping options. Shipping costs vary based on the number of items in the order, the weight of the package and the final destination. Orders placed outside the United States may be subject to customs charges.
How can I track my purchases?
Once orders are fulfilled they are sent to the designated delivery service at which time an email containing a tracking number will be sent to the same email used to place the order. Customers seeking up to date order status should contact email@example.com.
Do you accept returns and exchanges?
We offer returns for mis shipped (you received the wrong item) and damaged goods only. Items must be received in the same condition in which they were delivered. Shipping charges are non-refundable. Gift cards and other digital goods are also non-refundable.
For complete details on returns and exchanges visit our Return Policy.
There’s a problem with my order, what do I do?
If an order is missing an item or includes unwanted items please contact firstname.lastname@example.org and include the following information:
- Customer name
- Order number
- Email used to place the order
- Unwanted/Missing item
A member of our customer service team will review the inputs and contact you with appropriate actions to be taken.
Can I change my shipping address?
As soon as you order we pass your order details to the vendor and it’s generally not possible to change an address. If it’s within 24 hours of the order we may be able to change the destination address and will reach out to the vendor for you. Customers seeking to alter the shipping destination of their order should contact email@example.com.
How do I cancel my order?
Order cancellation requests must be sent to firstname.lastname@example.org. In most cases, if an order has not shipped a full refund will be issued. If an order has already shipped it you cannot cancel the order.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Paypal and Shopify Pay.
What currency do you accept?
We currently only accept payments in USD.